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Featured Keynote Presentations

Dr. Bryan Williams

is a service consultant, trainer, and author. His specialty

areas include service excellence, employee engagement, and quality improve-
ment. He has travelled worldwide to work with more than 100 companies in di-
verse industries such as hospitality, healthcare, spa, banking and real es-
tate. Bryan is the former Global Corporate Director of Training and Organiza-
tional Effectiveness for the Ritz-Carlton Hotel Company. He holds degrees and
certifications in Business Administration, Total Quality Management, Hotel/
Restaurant Management, and Education, including a Doctor of Management in
Organizational Leadership. Bryan is also a member of the Board of Examiners
for the Baldrige Performance Excellence Program. He lives for service, and is
very passionate about helping companies reach high levels of service and organ-
izational excellence.

Jon Stetson

is the one entertainer/speaker in America who truly understands the

meaning and importance of capturing the mindshare and heart share of an audi-
ence. Jon is an international acclaimed intuitionist who has performed for audiences
worldwide. Over the past 25 Years President Bush, President Carter, The King of
Sweden, The Royal Family of Monaco, Donald Trump, Bob Kraft & The
New England Patriots, Fortune 1000 organizations, associations and celebrity audi-
ences have experienced Jon Stetson. He's been seen in numerous televi-
sion appearances on major networks such as CBS, NBC, PBS and the A&E Net-

Jon combines the art of mystery with the science of psychology and the power of in-
tuition to create the impression that nothing is impossible. Thoughts are reveled,
minds are read, reality bends and your imagination is challenged. You won’t believe
your eyes!


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